Listed below are some troubleshooting tips to try if you find that an item in your rental is not functioning properly.  Please try these quick helpful tips before calling our office as they may correct the problem.


  • Check the breakers.  Make sure all are switched to the on position.
  • On the thermostat, make sure fan setting is on AUTO.
  • Check the filters to see if they are dirty.  This will prevent air from being pulled into the system, which in turn will reduce airflow output.  If filters are dirty, it is your responsibility to replace them.  These filters should be checked at least once a month.
  • If filters are clean, go outside the house to the compressor unit (the box unit with the fan) to see if the fan is turning. If NOT, there is usually a RESET button on the compressor unit itself.  Try pressing this and see if fan begins to turn.
  • If the property has gas/oil supply, make sure the pilot light is lit or you have oil/fuel in the supply tank. TENANTS ARE REQUIRED TO FAMILIARIZE THEMSELVES WITH ALL EMERGENCY SHUT OFF VALVES/SWITCHES IN THE PROPERTY.
  • If there is ice on the compressor unit, the ice will need to thaw before operation can return to normal.  On the inside thermostat, turn the A/C to the OFF position, leave fan setting on AUTO.  It will take approximately 4 hours for a unit to thaw and operation will return to normal.


  • If running constantly, remove the top of the toilet and see if the chain is connected to the flapper and pull bar.  Check to see if the flapper covers  the drain hole when flushed.
  • If clogged, use plunger to unclog
  • If toilet is leaking or the source of the problem cannot be located, turn off the water valve at base of the toilet and call the office.


  • If you have just loaded the refrigerator with groceries, it usually takes a few hours for it to reach optimal temperature.  PLEASE LEAVE ALL SETTINGS AT THE RECOMMENDED FACTORY SETTINGS.
  • If you feel any cool air on the walls of the refrigerator, just be patient, it is properly functioning.
  • Make sure not to completely pack the wall of the freezer portion of the refrigerator as the fridge pulls the air from the freezer side to cool itself.  If the freezer is cooling, the fridge side will eventually coll as well.
  • If all else fails, unplug the refrigerator and see if there is any difference in temperature.


  • 99% of the time, this is due to a tripped breaker.  CHECK YOUR CIRCUIT BREAKERS and GFCI RESET BUTTONS!
  • Unplug the device and plug it back in, most of the time this resolves the problem.


  • Avoid letting food, hair, and excess soap get down the drains.
  • Clogged drains caused by hair, grease, and soap are the tenant’s responsibility.  Some dishwashers will clog from food left on the dishes when put into the machine.
  • An excellent drain cleaning/clearing solution recipe is 1-cup salt, 1-cup baking soda, and 1-cup vinegar, followed by eight cups of boiling water.  We recommend performing this treatment monthly to avoid buildup.
  • Hardware stores carry “hair catchers’ to place in sink and tub drains that significantly help keep drains free of hair.


  • Always run water while the disposal is operating to avoid damage to the unit.  Let the water run long enough to grind all the material in the disposal.  The let the water for for 10-15 seconds after turning off the disposal.  Learn to recognize the sound the machine makes when completely free of garbage.
  • Disposals are designed to grind up organic items only.  Exceptions include: banana peels, artichoke leaves, celery stalks, flower stems, coffee grounds, bones, or any item that is particularly tough. Never put paper, plastic, glass, aluminum foil, or grease in the disposal.
  • Always be sure to check the power switch (usually under the sink), try the reset button (somewhere on the machine), and remove all contents before calling the maintenance. Remember: Problems caused by tenants are the tenant’s responsibility.

If you find you need further assistance, please log into your Tenant Portal to submit a maintenance request.

For more information, contact
Kara Joseph


RE/MAX Regency
RE/MAX Regency
(540) 341-1000
7373 Comfort Inn Dr Warrenton VA 20187
no name available RE/MAX Regency